Fostering a Harmonious Learning Environment with Mediation Skills and Techniques

Date :

2023-11-30 (Thursday)

Time :

14:00 - 17:00

Venue :

Room 702, 7/F., VTC Tower


3 hours

Medium of Instruction :


Category :

TT04 - Student Support and Pastoral Care

Level :


Mode of Study :


About the Event :

Conflicts and disputes arise due to differences in viewpoints between individuals, or between individuals and organisations. Mediation has been proven to be an effective approach for handling conflicts and disputes. It helps turn conflicts and disputes into satisfactory solutions that can meet the needs and address the underlying concerns of all parties involved. A mediator, who is properly trained and neutral, facilitates a process wherein disputing parties can communicate, articulate their expectations, and collaborate toward reaching a settlement. In this workshop, participants will learn how to use mediation skills and techniques to effectively manage and resolve disputes, and to foster a harmonious learning environment.

Facilitator(s) :

Dr CHAN Ho Man, Alfred

Adjunct lecturer, Mediator, Arbitrator, Advocate, Assessor and Trainer

Dr. Chan is a professional international mediation expert, business negotiator, trainer, and assessor. He is enlisted in various mediator panel lists and is experienced in providing training to participants in Hong Kong and overseas.

Dr. Chan is serving as Vice-President of the Hong Kong Mediation Centre. He is actively involved in promoting and developing mediation in Hong Kong and overseas. In 2017, he provided expert opinions in the HKSAR Government policy consultation for the Apology Ordinance. He is also an expert observer of the United Nations Commission on International Trade Law, and he was appointed as the representative of the World Trade Organization (WTO) accredited Non-Government Organisation (NGO).

Intended Learning Outcomes :

On completion of the workshop, participants are expected to be able to:

  • apply mediation skills and techniques to handle disputes among colleagues and complaints of students in daily working environments and school settings; and
  • build connections, rapport, and trust for bonding and relationship re-establishment in order to create a harmonious learning environment.

Target Audience :

VTC Teaching and Instructing Staff

Enquiry :

Ms TSE Yin Fong, Joanne
Project Officer
Tel: 2836-1239